Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We offer exchanges only on damaged merchandise. We do not offer refunds.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at stephen@stephenhackley.com and send your item to: 2106 Baltimore Drive Richardson Texas US 75081. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where returns are not granted (if applicable).
Any item damaged for reasons not due to our error cannot be exchanged. You must file a claim with the shipper (UPS, USPS, Fedex etc.).
Any item that is returned more than 15 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, a replacement will be sent to you at no extra shipping charge and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days for the reasonable shipping you incurred. YOU MUST PROVIDE A VALID RECEIPT FOR YOUR SHIPPING CHARGES. You must also send the item back to us using standard ground shipping (USPS First Class, UPS Ground, etc.). Do not overnight or express ship it to us. We will not credit more than it cost to originally ship the item to you.
Late or missing refunds for shipping fees.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at stephen@stephenhackley.com.
Shipping
To return your product, you should mail your product to:
Stephen Hackley Studios
2106 Baltimore Drive Richardson Texas US 75081
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You are responsible for getting the merchandise for exchange to us. Therefore, be diligent in sending back anything for exchange so that in the case of the item not reaching us you can file a claim with the carrier.
